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gift vouchers available

gift vouchers available

Return Policy

Return Policy

  • You have 14 days to send an email to with invoice number and information about the product you want to return.
  • If it concerns the complete order you will get the full amount including delivery costs of the shipment to customer refunded.
  • If it concerns a part of the order, only the amount of the product will be refunded.
  • The delivery costs of the return shipment is for the customer, these will not be refunded to the account.
  • The amount will be sent to the account as soon as the package has arrived at Ilonka Beauty Clinic.
  • The product must be returned in the same condition as how Ilonka Beauty Clinic sent it.
  • The product must be returned unused.
  • If the product has been shipped with packaging + information booklet, the product must be returned complete.
  • The product must be able to be sold to a third party when shipped back.
  • If the product has been received and meets the above requirements we will refund the amount to your account within 7 working days. You will receive a message in your email about this.
  • Make sure Ilonka Beauty Clinic is in possession of all your details, order details and is aware of the return shipment. This way you can be sure that it will be handled as soon as possible.
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