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Terms and Conditions

Terms and conditions - SHOP

Introduction

Below you will find our General Terms and Conditions. These are always applicable when you use or place an order through our Website and contain important information for you as a buyer. Therefore, please read the General Terms and Conditions carefully. We further recommend that you save or print these terms and conditions so that you can read them again at a later time.

Ilonka Beauty Clinic: Based in Rotterdam and registered with the Chamber of Commerce under registration number 70950725 trading under the name Ilonka Beauty Clinic.

Website: The website of Ilonka Beauty Clinic, to be consulted via www.ilonkabeautyclinic.com.

Client: The client who, whether or not acting in the course of a profession or business, enters into an Agreement with Ilonka Beauty Clinic and/or has registered on the website.

Agreement: Every appointment or agreement between Ilonka Beauty Clinic and the Client, of which the General Terms and Conditions form an integral part.

General Terms and Conditions: The present General Terms and Conditions.

Article 1. Applicability of General Terms and Conditions

1.1. On all offers, Agreements and deliveries of Ilonka Beauty Clinic the General Terms and Conditions apply, unless explicitly agreed otherwise in writing.
1.2. In the event that the Client, in his order, confirmation or communication containing acceptance, includes provisions or conditions which deviate from or do not appear in the General Terms and Conditions, these are only binding for Ilonka van Delsen if and insofar as they have been expressly accepted in writing by Ilonka van Delsen.
1.3. In case in addition to these General Terms and Conditions also specific product or service conditions apply, these conditions are also applicable, but in case of conflicting conditions the Client can always appeal to the applicable provision which is most favourable for him/her.

Article 2. Prices and information

2.1. All prices mentioned on the Ilonka Beauty Clinic Website include VAT and, unless otherwise stated on the Website, other government levies.
2.2. The shipping costs are € 5.99 within the Netherlands and € 8.99 to Belgium and Germany. These costs will be displayed in the ordering process.
2.3. The content of the Website has been compiled with the greatest care. However, Ilonka Beauty Clinic cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Website of Ilonka Beauty Clinic are therefore subject to obvious programming and typing errors.
2.4. Ilonka Beauty Clinic cannot be held responsible for (color) deviations as a result of screen quality.

Article 3. Realization of the Agreement

3.1. The Agreement is concluded at the moment of acceptance by the Client of the offer of Ilonka Beauty Clinic and compliance with the conditions set by Ilonka Beauty Clinic.
3.2. If the Client has accepted the offer by electronic means, Ilonka Beauty Clinic immediately confirms receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed, the Client has the possibility to dissolve the Agreement.
3.3. In the event it appears that incorrect data have been provided by the Client at the time of acceptance or in any other way entering into the Agreement, Ilonka Beauty Clinic is entitled to only comply with its obligation after the correct data have been received.
3.4. Ilonka Beauty Clinic can inform itself within the legal framework as to whether the Client can fulfil his payment obligations, but also of all facts and factors which are important for a
enter into the Agreement responsibly. In case Ilonka Beauty Clinic has good grounds on the basis of this research not to enter into the Agreement, he is entitled to refuse an order or request or to attach special conditions to the execution, such as prepayment.

Article 4. Registration

4.1. In order to make optimal use of the Website, the Customer may register via the registration form/account registration option on the Website.
4.2. During the registration procedure, the Client chooses a password with which he can log on to the Website after registration. The Client is responsible for choosing a sufficiently reliable password.
4.3. The Client must keep his login details strictly confidential. Ilonka Beauty Clinic is not liable for misuse of the login data and may always assume that a Client who registers on the Website is actually that Client. Everything that happens through the account of the Client falls under the responsibility and risk of the Client.
4.4. If the Client knows or suspects that his login details have come into the hands of unauthorised persons, he should change his password as soon as possible and/or notify Ilonka Beauty Clinic so that Ilonka Beauty Clinic can take appropriate measures.

Article 5. Execution Agreement

5.1. As soon as the order and payment have been received by Ilonka Beauty Clinic, Ilonka Beauty Clinic will send the products as soon as possible with due observance of the stipulations in paragraph 3 of this article.
5.2. Ilonka Beauty Clinic is entitled to call in third parties for the execution of the obligations resulting from the Agreement.
5.3. On the Website it is clearly described, in good time before the conclusion of the Agreement, in which way delivery will take place and within which period of time the products will be delivered. If no delivery period has been agreed or stated, products will in any case be delivered within 30 days.
5.4. Should Ilonka Beauty Clinic not be able to deliver the products within the agreed period of time, it shall inform the Client thereof. In that case the Client can agree to a new delivery date or he is given the opportunity to dissolve the Agreement free of charge.
5.5. Ilonka Beauty Clinic advises the Client to inspect the delivered products and to report the defects which have come to light within a reasonable period of time, preferably in writing. See further the Article concerning guarantee and conformity.
5.6. As soon as the products to be delivered have been delivered at the specified delivery address, the risk with regard to these products passes to the Customer. If expressly agreed otherwise, the risk is transferred to the Customer at an earlier stage. If the Customer decides to collect the products, the risk will pass upon transfer of the products.
5.7. Ilonka Beauty Clinic is entitled to supply a similar product of similar quality as the product ordered, if the product ordered is no longer available. The Client is then entitled to dissolve the Agreement free of charge and to return the product free of charge.

Article 6. Right of withdrawal

6.1. This article only applies to the Customer being a natural person not acting in the course of his profession or business.
6.2. The Client has the right to dissolve the Agreement concluded at a distance with Ilonka Beauty Clinic within 14 days after receipt of the product, without giving reasons, free of charge.
6.3. The term commences on the day after the Client, or a third party appointed by him in advance and which is not the carrier, has received the product, or:
– if the Customer has ordered several products in the same order: the day on which the Customer, or a third party designated by him, has received the last product;
– if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, has received the last shipment or the last part;
– in the case of Agreements for regular delivery of products during a certain period of time: the day on which Customer, or a third party designated by him, has received the first product.
6.4. If the complete order is sent back, only the direct costs of the return shipment will be charged to the Customer. Any costs paid by the Customer for shipment and payment of the product to the Customer will be refunded to the Customer upon return of the entire order. If only part of the complete order is returned, the costs paid for that product will be refunded to the Customer’s account.
6.5. Within the revocation period referred to in paragraph 1, the Customer shall handle the product and its packaging with care. The Customer shall only open the packaging and only use the product to the extent necessary to verify the nature, characteristics and operation of the products. The basic principle hereof is that this inspection may not go beyond what the Customer would be able to do in a physical store.
6.6. Customer shall only be liable for any reduction in value of the product resulting from a way of handling the product that goes beyond what is permitted in the previous paragraph.
6.7. The Customer may dissolve the Agreement in accordance with the term set out in paragraph 1 of this article by sending an email to containing the personal details, order, product return and reason for return. After dissolution, the customer has 14 days to return the product.


Products can be returned to:
Ilonka Beauty Clinic
Seinhuiswachter 18-20
3034KH Rotterdam


6.8. Ilonka Beauty Clinic will refund the payment as soon as the products are received in good order by Ilonka Beauty Clinic.
6.9. On the Website, information about whether or not the right of withdrawal applies and any desired procedure will be clearly stated in good time prior to the conclusion of the Agreement.

Article 7. Payment

7.1. The Client must make payments to Ilonka Beauty Clinic in accordance with the payment methods indicated in the order procedure and possibly on the Website. Ilonka Beauty Clinic is free in the choice of offering payment methods and these can also change from time to time.

Article 8. Warranty and conformity

8.1. This article only applies in the case of a Customer who is not acting in the course of his profession or business. In case Ilonka Beauty Clinic gives a separate guarantee on the products this applies, without prejudice to the aforementioned, to all types of Clients.
8.2. Ilonka Beauty Clinic guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal stipulations and/or government regulations existing on the date of the realization of the Agreement.
8.3. In the event that the delivered product does not comply with the Agreement at the time of delivery, the Client should inform Ilonka Beauty Clinic of this within 7 days after delivery at the latest. If the Client fails to do so, he can no longer claim repair, replacement etc. if the product has been delivered defectively.
8.4. If Ilonka Beauty Clinic considers the complaint well-founded, the relevant products shall be repaired, replaced or reimbursed after consultation with the Client. The maximum compensation is, with due observance of the Article concerning liability, equal to the price paid by the Client for the product.

Article 9. Warranty for business purchases

9.1. Ilonka Beauty Clinic guarantees that the products comply with the Agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the legal stipulations and/or government regulations existing on the date of the realization of the Agreement.
9.2. In the event that the delivered product does not comply with the Agreement at the time of delivery, the Client should inform Ilonka Beauty Clinic thereof within 7
days after delivery at the latest. Should the Client fail to do so, he can no longer claim repair, replacement etc. if the product has been delivered defectively.
9.3. If Ilonka Beauty Clinic considers the complaint well-founded, the relevant products shall be repaired, replaced or (partially) reimbursed after consultation with the Client.

Article 10. Complaints procedure

10.1. If the Client has a complaint about a product (in accordance with Article concerning guarantee and conformity) and/or about other aspects of the services of Ilonka Beauty Clinic, he can submit a complaint to Ilonka Beauty Clinic by telephone, e-mail or post. See the contact details at the bottom of the General Terms and Conditions.
10.2. Ilonka Beauty Clinic will give the Client a reaction to his complaint as soon as possible, but in any case within 5 days after receipt of the complaint. In the event that it is not yet possible to give a substantive or definitive reaction, Ilonka Beauty Clinic will confirm the complaint within 5 days after receipt of the complaint and give an indication of the period within which it expects to give a substantive or definitive reaction to the complaint of the Client.
10.3. Customer who does not act in the exercise of his profession or business can also submit a complaint via the European dispute resolution platform, to be reached via http://ec.europa.eu/odr/.

Article 11. Liability

11.1. This Article only applies if the Customer is a natural or legal person acting in the course of his profession or business.
11.2. The total liability of Ilonka Beauty Clinic towards the Client on account of an attributable shortcoming in the fulfilment of the Agreement is limited to compensation of a maximum of the amount of the price stipulated for that Agreement (including VAT).
11.3. Liability of Ilonka Beauty Clinic towards the Client for indirect damage, including in any case – but explicitly not exclusively – consequential damage, loss of profit, missed savings, loss of data and damage due to business stagnation, is excluded.
11.4. Apart from the cases mentioned in the previous two paragraphs of this Article, Ilonka Beauty Clinic has no liability whatsoever towards the Client for damages, irrespective of the ground on which an action for damages would be based. However, the limitations mentioned in this Article lapse if and as far as damage is the result of intent or gross negligence on the part of Ilonka Beauty Clinic.
11.5. The liability of Ilonka Beauty Clinic towards the Client on account of an attributable shortcoming in the fulfilment of an Agreement only arises if the Client immediately and properly serves Ilonka Beauty Clinic with a notice of default in writing, thereby stating a reasonable term to remedy the shortcoming, and Ilonka Beauty Clinic continues to fail in the fulfilment of its obligations even after that term. The notice of default should contain as detailed a description of the shortcoming as possible, so that Ilonka Beauty Clinic is able to respond adequately.
11.6. A condition for the arising of any right to compensation for damages is always that the Client reports the damage to Ilonka Beauty Clinic in writing as soon as possible, but at the latest within 30 days after the arising thereof.
11.7. In the event of force majeure Ilonka Beauty Clinic is not obliged to compensate any damage suffered by the Client as a result

 

Article 12. Retention of title Business Purchases

12.1. As long as Business Client has not made full payment for the entire agreed amount, all delivered goods remain the property of Ilonka Beauty Clinic.

Article 13. Personal data

13.1. Ilonka Beauty Clinic processes the personal data of the Customer in accordance with the privacy statement published on the Website.

Article 14. Final provisions

14.1. The Agreement is governed by Dutch law.
14.2. As far as not prescribed otherwise by rules of mandatory law, all disputes that may arise as a result of the Agreement shall be submitted to the competent Dutch court in the district where Ilonka Beauty Clinic is established.
14.3. If a stipulation in these General Terms and Conditions turns out to be null and void, this does not affect the validity of the entire General Terms and Conditions. Parties shall in that case establish (a) new stipulation(s) as a replacement, with which the intention of the original stipulation is given shape as much as legally possible.
14.4. In these General Terms and Conditions “in writing” also includes communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail is sufficiently established.

Contact details

Should you have any questions, complaints or comments after reading these General Terms and Conditions, please feel free to contact us in writing or by e-mail.

Ilonka Beauty Clinic
Seinhuiswachter 18-20 3034KH
Rotterdam
Telefoon: 0651583554
Email:
KvK nummer: 70950725
BTW nummer: NL001178066B64

Terms and conditions - BEAUTY SALON

1.General information

The general terms and conditions apply to every offer, treatment and transaction between Ilonka Beauty Clinic and a client to which Ilonka Beauty Clinic has declared these terms and conditions applicable, insofar as parties have not explicitly deviated from these terms, and conditions in writing.

2. Efforts beauty salon

1. The employees of Ilonka Beauty Clinic will carry out the treatments to the best of their knowledge and ability and by the requirements of good craftsmanship.
2. The client will make sure that all data, which may reasonably be of importance for the proper execution of the treatment, will be told to the employee on time.
3. The employees of Ilonka Beauty Clinic are not liable for damage, of whatever nature, caused by the fact that the client has assumed incorrect and/or incomplete data provided about the client.
4. The employees of Ilonka Beauty Clinic will inform the client about the financial consequences of the change of treatment.

3. Appointments

1. The client has to inform Ilonka Beauty Clinic as soon as possible, but not later than twenty-four hours before the appointment.
2. In case the client does not comply with this obligation or does not comply on time, Ilonka Beauty Clinic may charge the entire fee for the agreed treatment to the client.
3. In case the client enters the salon more than five minutes later than the agreed time, the employee may shorten the lost time on the treatment and still charge the entire fee of the treatment to the client.
4. If the client arrives at the salon more than fifteen minutes later than the agreed-upon time, the employee may cancel the entire appointment and still charge the entire fee of the treatment to the client.
5. Ilonka Beauty Clinic has to notify the client of an appointment as soon as possible, but at the latest twenty-four hours before the appointment.
6. Both parties do not have to comply with the obligations of article 3.1 up to and including 3.6 if they are hindered by force majeure. Force majeure includes what the law and jurisprudence say about it.

4. Personal data & privacy

1. The Client shall provide the Employee before the first treatment with all information which the Employee indicates is necessary or which the Client should reasonably understand is necessary for the careful performance of the treatments.
2. The employee records the personal data of the client and processes these on a client card, which in turn will be processed in a client file.
3. The beauty salon treats the client’s confidential data by the guidelines in the Personal Data Protection Act (Wet Bescherming Persoonsgegevens).
4. The beauty salon shall not sell or rent the client’s data to third parties without the client’s prior written consent

 

5. Payment

1. Ilonka Beauty Clinic mentions all the prices of the treatments and products visible in the salon and on the website.
2. The reported prices include 21% VAT.
3. Offers in advertisements are valid for the indicated duration and/or as long as stocks last.
4. The client has to pay for the treatment and any products in cash or with card immediately after the treatment.
5. All prices shown on this site are subject to change and/or errors.

6. Liability

1. Ilonka Beauty Clinic is not liable for damage of any kind caused by the fact that the employee of Ilonka Beauty Clinic is based on incorrect and/or incomplete information provided by the client regarding physical conditions, use of medication, activities, leisure activities.
2. Ilonka Beauty Clinic is not liable for loss, theft, or damage to personal belongings brought by the client to the salon.

7. Complaints

1. If the client has a complaint about the treatment or a product, the complaint must be reported to the owner of Ilonka Beauty Clinic as soon as possible, but within two weeks after discovery orally as well as in writing.
2. Ilonka Beauty Clinic must give the complainant an adequate answer within 5 working days.
3. If a complaint about the treatments is well-founded, Ilonka Beauty Clinic will carry out the treatment again as agreed, unless this has become demonstrably pointless for the client in the meantime and the client makes this known in writing.
4. If a complaint about the products is well-founded, Ilonka Beauty Clinic will partially or fully reimburse the purchase price of the products.
5. In the event Ilonka Beauty Clinic and the complainant cannot come to an agreement, the complainant can submit the dispute to the legislator or mediator.

8. Warranty

1. Ilonka Beauty Clinic gives the client a week (7 days) guarantee on the treatment and products.
2. After a treatment, the skin can give a reaction. The client will be informed about this during the treatment.
3. This warranty is void if:
– The client is informed by the employee about the result of the treatment and the duration of the effect of the treatment or products;
– The client has used other products than those advised by the employee;
– The client has not followed the advice for home care;
– The client has not followed the advice to seek medical help within five working days;
– The client has not used the products according to the advice of the employee;
– The client has not used the products according to the instructions for use.

9. Secrecy

1. The Employee is obliged to keep confidential all confidential information provided by the Client during the treatment.
2. Information is considered to be confidential if the client has disclosed it or if this arises from the nature of the information.
3. The confidentiality will lapse if, pursuant to a statutory provision or a judicial decision of the Employee, the Employee is obliged to provide the confidential information to third parties.

10. Damage and/or theft

1. Ilonka Beauty Clinic has the right to claim damages from the client if, the client damages furniture, equipment or products.
2. Ilonka Beauty Clinic always reports theft to the police.

11. Proper conduct

1. The client should behave in the salon according to generally accepted standards.
2. In case the client continues to behave improperly after repeated warnings, the employee of Ilonka Beauty Clinic has the right to refuse the client access to the salon without further reason.
3. At Ilonka Beauty Clinic we work according to the hygiene rules of the HAM code of beauticians.
4. The client is expected to adhere to the personal hygiene rules of the HAM code of beauticians.

12. Right

1. Every agreement between Ilonka Beauty Clinic and the client is subject to Dutch law.
2. The general terms and conditions are published on the website of Ilonka Beauty Clinic and are also available in the salon.
3. In case of an explanation of the content and purport of the general terms and conditions, the Dutch text is always decisive.
4. Applicable is always the most recently published version and/or the version as it applied at the time the agreement was concluded.

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